Terms and conditions

Rules :​

Our products can be purchased: in the UAB “Tolvita” online store;

Terms of purchase

1. General provisions.

1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the e-store.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the e-store website. When the Buyer makes purchases in the e-store, the Rules in force at the time of placing the order apply.
1.3. The following have the right to purchase in the e-store:

1.3.1. capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.

1.4. By approving the rules, the Seller also guarantees that, in accordance with clause 1.3 of the rules, the Buyer has the right to purchase goods in the e-store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created a shopping cart in the e-shop, specified a delivery address, selected a payment method and familiarized himself with the Seller's rules, clicks the "Confirm order" button (see point 5 "Ordering goods, prices, payment procedure, terms").
1.6. Each contract concluded between the Buyer and the Seller is stored in the e-store.

2. Protection of personal data.

2.1. The Buyer can order goods in the e-store:

2.1.1. by registering in this e-shop – by entering the data requested during registration;
2.1.2. without registering in this e-shop.

2.2. When ordering goods in the manner provided for in clause 2.1 of the Rules, the Buyer must indicate the Buyer's personal data necessary for the proper execution of the order for goods in the relevant information fields provided by the Seller: name, surname, delivery address, telephone number and e-mail address.
2.3. By approving these rules, the Buyer agrees that the Buyer's personal data provided in clause 2.2. will be processed for the purposes of selling goods and services in the e-store, analyzing the Seller's activities and for direct marketing purposes.
2.4. By agreeing to the processing of the Buyer's personal data for the purpose of selling goods and services in the Seller's e-shop, the Buyer also agrees to the sending of information messages necessary for the fulfillment of the order for goods to the e-mail address and telephone number specified by the Buyer.
2.5. By registering in the e-store and ordering goods, the buyer undertakes to keep his login details safe and not to disclose them to anyone.

3. Buyer's rights and obligations.

3.1. The Buyer has the right to purchase goods in the e-store in accordance with the procedure established in these Rules and other information sections of this e-store.

3.2. The Buyer has the right to withdraw from the contract of sale of goods without giving a reason , by notifying the Seller in writing (by e-mail: info@tolvita.lt , indicating the product whose contract of sale is being withdrawn and its order number) no later than 14 (fourteen) business days from the date of delivery of the goods . The Buyer's right to withdraw from the contract does not apply to those contracts of sale where such non-application is provided for in applicable legal acts, including, but not limited to , contracts for goods manufactured according to the Buyer's special instructions , contracts for perishable goods or goods with a short shelf life , contracts for packaged goods that have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons ; for contracts for goods which, due to their nature, are inseparably mixed with other items after delivery, for contracts for packaged video or audio recordings or packaged software which have been unpacked after delivery , for contracts for the delivery of newspapers, periodicals or magazines, with the exception of contracts for subscriptions to these publications . The money paid for the goods , including the costs of delivery of the goods paid by the Buyer, will be returned to him no later than within 14 days from the date of the Buyer's notification of withdrawal from the contract. The Seller may not return the money paid by the Buyer for the goods until the goods have been received or until he has been provided with proof that the goods have been sent . When returning all amounts paid to the Buyer, the Seller undertakes to use the same payment method as the Buyer used to pay the Seller for the goods , unless the Buyer has expressly agreed to a different method . The Seller is not obliged to reimburse the Buyer for additional costs incurred due to the Buyer's explicit choice of a delivery method other than the cheapest usual delivery method offered by the Seller . In the event of a return of goods provided for in this clause of the Rules , the Buyer is only liable for any decrease in the value of the goods resulting from actions not necessary to establish the nature , properties and functioning of the goods, however, the returned goods must be undamaged, in their original, neat packaging, with labels, protective measures, complete, with all accessories, if any, attached to the goods (for example, instructions, other documents), without losing their commercial appearance or properties, and unused. The right to withdraw from the purchase and sale agreement provided for in this clause of the Rules does not apply to the Buyer who is not considered a consumer under applicable law, i.e. the Buyer who purchases the goods for purposes related to his business, trade, craft or profession.

3.3. The Seller has the right to refuse to accept the goods returned by the Buyer in accordance with the procedure established in Section 3.2 of the Rules , if the returned goods do not comply with the requirements established by these Rules and applicable legal acts due to the Buyer's actions that are not necessary to determine the nature, properties and operation of the goods .

3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.

3.5. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.

3.6. The Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately inform the Seller about this using the means of communication specified in the "Contacts" section.
3.7. By using the e-store, the Buyer agrees to these Terms of Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

4. Seller's rights and obligations.

4.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services provided by the e-store.
4.2. If the Buyer attempts to undermine the stability and security of the Seller's e-store or violates its obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's access to the e-store or, in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy regarding the Buyer's personal information specified in the e-store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
4.5. The seller, upon receiving an order and realizing that he cannot ship the goods, may cancel the transaction and refund the payment to the buyer within 3 business days.

5. Ordering goods, prices, payment procedure, terms.

5.1. The Buyer can make purchases in the e-store 24 hours a day, 7 days a week.
5.2. The Agreement enters into force from the moment the Buyer clicks the "Confirm order" button, and upon receiving the order, the Seller confirms it - sends a confirmation email to the e-mail address specified by the Buyer.
5.3. The prices of goods in the e-shop and in the formed order are indicated in euros, including VAT.
5.4. The Buyer shall pay for the goods in one of the following ways:

5.4.1. Payment using e-banking is a prepayment using the e-banking system used by the Buyer. In order to use this form of payment, the Buyer must have signed an e-banking agreement with one of the following banks: SEB bank; AB "Swedbank"; "Luminor/DNB" bank; "Danske" bank; "Luminor/Nordea" bank; "Šiaulių bankas"; "Citadele" bank; "Medicinos bankas"; Paysera account and other payment systems listed on the secure payment sheet. The Buyer transfers the money to the e-store's current account. Responsibility for data security in this case lies with the relevant bank, since all monetary transactions take place in the bank's e-banking system.
5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers money to the e-store's bank account.

5.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods will the goods parcel be formed and the delivery time for the goods be calculated.

6. Delivery of goods.

6.1. The buyer, having selected the delivery service during the order, undertakes to indicate the exact delivery location of the goods.
6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer does not have the right to make claims against the Seller regarding the delivery of the goods to an inappropriate entity.
6.3. The Goods are delivered by the Seller or a representative (courier) authorized by the Seller.
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods. 6.5. In all cases, the Seller is exempted from liability for violation of the terms of delivery of the goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.
6.6. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in a crumpled or otherwise damaged package, if the shipment contains unordered goods or an incorrect quantity, or if the goods are incomplete.
6.7. In all cases, the Buyer, having noticed damage to the packaging during delivery, must indicate the remarks in the delivery document provided by the courier or draw up a separate act regarding these damages. The Buyer must do this in the presence of the courier. Failure to perform such actions shall release the Seller from liability to the Buyer for damage to the goods related to damage to the packaging that the Buyer did not mark on the courier's delivery document.

6.8. Delivery of goods from 3-14 working days. After ordering, the products will reach you within 3-14 working days. The goods are delivered from 8 am to 6 pm on working days. On the day of delivery of the products, the courier will call you and agree on the exact delivery time.

6.9. Delivery of products to the Curonian Spit is subject to a fee. For delivery prices, please contact us by e-mail: info@tolvita.lt or by phone +37061327739.
Goods are delivered only within the territory of Lithuania.

7. Product quality, guarantees.

7.1. The data of each product sold in the e-store is generally indicated in the product description for each product.
7.2. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the e-store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The goods are provided with a 2 (two) year legal warranty from the date of delivery of the goods , unless the applicable legal acts provide for a shorter legal warranty period or the product descriptions provide for a longer warranty period provided by the Seller.

7.4. The quality warranty period for components is the same as that of the main product and begins to be calculated together with the quality warranty period for the main product.

7. 5. The warranty for the quality of the goods does not cover those defects that occurred through no fault of the Seller or the manufacturer of the goods , i.e. including, but not limited to, the warranty does not apply when the defects occurred or the goods were damaged due to carelessness or negligence, due to external influences, natural wear and tear or when used and maintained in a manner not specified by the manufacturer of the goods or in common practice.

8. Return and exchange of defective goods .

8.1. If the goods do not meet the quality requirements, the Buyer has the right, in accordance with the procedure established by applicable legal acts, to demand that the appropriate quality of the Goods be ensured, the price of the Goods be reduced proportionally, or to unilaterally terminate the Agreement. In this case, the Buyer must provide the Seller with a document confirming the purchase of the goods .

8.2. The buyer does not have the right to terminate the purchase and sale agreement if the defect in the goods is minor.

8.3. In order to exercise the rights established in this section of the Rules, the Buyer must notify the Seller via the contacts provided in the e-store's contact section about the non-compliance of the goods with the quality requirements no later than two months from the date of detection of the non-compliance.

8.4. Repair or replacement of the product:

8.4.1. The Seller undertakes to ensure that the goods, in the case provided for in this section of the Rules , are repaired or replaced free of charge and within a reasonable period of time from the moment the Buyer informs the Seller in writing about the inadequate quality of the goods ;

8.4.2. The Buyer returns the product to the Seller for repair or replacement. In the event of a replacement, a new product is sent to the Buyer only after the Seller has received the defective product ;

8.4.3. The Seller shall bear the costs of shipping returned defective goods.

8.5. If the Buyer terminates the purchase and sale agreement in accordance with the procedure established by legal acts:

8.5.1. The Buyer must return the goods to the Seller at the Seller's expense;

8.5.2. The Seller, upon receipt of the returned goods or evidence provided by the Buyer that the goods have been sent, undertakes to refund the price paid for the goods to the Buyer no later than within fourteen days .

8.6. In the cases provided for in this section of the Rules and in clause 3.2, the goods must be returned to the Seller at the address: Laisvės pr. 60, Vilnius .

9. Buyer and seller liability.

9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the consequences arising therefrom and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. The Buyer is responsible for the actions taken while using this e-shop.
9.3. The registered Buyer is responsible for the transfer of his/her login data to third parties. If the services provided by the e-store are used by a third party who has logged in to the e-store using the Buyer's login data, the Seller considers this person to be the Buyer.
9.4. The Seller is exempted from any liability in cases where losses arise due to the Buyer not having read these Rules, despite having been given such an opportunity, despite not having taken into account the Seller's recommendations and the Buyer's obligations.
9.5. If the Seller's e-shop contains links to the e-websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the at-fault Party shall compensate the other Party for direct losses.

10. Marketing and information.

10.1. The Seller may, at its discretion, initiate various promotions in the e-store.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms and conditions of the promotion, as well as cancel them. Any change or cancellation of the terms and conditions and procedure of the promotion is valid only in the future, that is, from the moment of their execution.
10.3. The Seller sends all notifications via the means of communication specified in the Buyer's registration form.
10.4. The Buyer shall send all messages and questions to the telephone numbers and e-mail addresses specified in the "Contacts" section of the Seller's e-store.
10.5. The Seller is not liable if the Buyer does not receive sent information or confirmation messages due to disruptions in the networks of Internet connection and email service providers.

11. Final provisions.

11.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

11.3. The Buyer, who believes that his rights have been violated, has the right to contact the Seller using the contacts provided in the e-store contact section and state his requirements. The Seller undertakes to examine the request free of charge no later than within 14 days and to provide a detailed, reasoned written response, supported by documents , to the Buyer.